The second semester at Computer Science at John Abbott College turned out to be no more interesting than the first. One of the least interesting classes I had to take was Technical Support. This class should have been in the first semester as Introduction to Computer Technology, I did not learn anything in this class either. In fact, this class did prepare me for a technical support job.
There was some coverage of binary and hexadecimal numbers, again the history of computers. Two assignments that were training manuals; the first on how to install a piece of software on Windows 98 (this class was taken in the winter 2009!!), the second on to zip a file in Windows XP. The third assignment was a training presentation on any topic of our choice. I chose using Twitter. Our limitations were 10 minutes long, and we had to use the computer in classroom, which had no internet connection; demonstrating how to use Twitter, and a few Twitter applications was pretty difficult, it's hard to show the full scope of something like Twitter with a few screen shots.
Hardware trouble shooting was rushed, and all I learned was how to install a hard drive and a RAM chip.
Software trouble shooting was even a bit more ridiculous, it involved formatting and partitioning a hard drive with F-Disk, install Windows 98, then re-format the hard drive with Partition Magic, and install Windows XP. Norton Ghost was briefly covered. Keep in mind, all of these applications were ran off a 3.5 inch floppy disk.
I am old enough to remember Police Quest and King's Quest on 5.25 inch floppies, but the recent high school grads in my class had only seen them lying around their parents place. They had never actually used one. This also made want to bring in a copy Leisure Suit Larry in the Land of Lounge Lizards for old times sake.
There was some coverage of binary and hexadecimal numbers, again the history of computers. Two assignments that were training manuals; the first on how to install a piece of software on Windows 98 (this class was taken in the winter 2009!!), the second on to zip a file in Windows XP. The third assignment was a training presentation on any topic of our choice. I chose using Twitter. Our limitations were 10 minutes long, and we had to use the computer in classroom, which had no internet connection; demonstrating how to use Twitter, and a few Twitter applications was pretty difficult, it's hard to show the full scope of something like Twitter with a few screen shots.
Hardware trouble shooting was rushed, and all I learned was how to install a hard drive and a RAM chip.
Software trouble shooting was even a bit more ridiculous, it involved formatting and partitioning a hard drive with F-Disk, install Windows 98, then re-format the hard drive with Partition Magic, and install Windows XP. Norton Ghost was briefly covered. Keep in mind, all of these applications were ran off a 3.5 inch floppy disk.
I am old enough to remember Police Quest and King's Quest on 5.25 inch floppies, but the recent high school grads in my class had only seen them lying around their parents place. They had never actually used one. This also made want to bring in a copy Leisure Suit Larry in the Land of Lounge Lizards for old times sake.
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